Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Product & Technology

Yes. Most MASTPMU machines are wireless, offering more freedom and comfort.

Wireless operation removes the need for cables and foot pedals, providing smoother control during long procedures.

Some models include smart digital displays showing voltage, frequency, and battery status.

MCORE Brushless Motor System

  • High torque, low vibration, and precise performance
  • Stable output even at low frequencies
  • Designed for enhanced heat dissipation and ultra-quiet operation
  • Many wireless models include dual battery packs for extended sessions

High-Density Pure Cobalt Battery System (selected models)

  • Faster charging and higher energy density
  • Up to 500 charge cycles
  • More stable discharge compared with standard polymer batteries
  • Safer, longer-lasting power for professional use

These systems set a new global benchmark for PMU/SMP motors.

Yes. MASTPMU cartridges use a universal interface compatible with most rotary PMU devices. We recommend MAST PRO 2 and Ocean Heart Titanium cartridges, featuring:

  • 3× durability
  • Smoother pigment flow
  • Strong mechanical stability
  • High corrosion resistance
  • Full safety membrane protection

Remove the cartridge, gently wipe the grip with an alcohol pad, and store the device in a clean, dry place.

Do not soak the machine or place it in an autoclave, as this may cause permanent damage.

Orders & Payments

MASTPMU accepts:

Visa, Visa Electron, Mastercard, Maestro, JCB, American Express, Diners Club, Discover, PayPal, Apple Pay, Google Pay, Klarna.

All transactions are encrypted and securely processed.

Yes — as long as the order has not yet been processed or shipped. Once shipped, the order cannot be cancelled.

Please contact support@mastpmu.com as soon as possible.

Shipping & Delivery

Processing time: 1–3 business days

Shipping time depends on the destination and shipping method.

For full details, please refer to our Shipping Policy.

When your order ships, a tracking number will be emailed to you.

Track your package at:https://www.17track.net/enTracking updates typically appear within 48–72 hours.

Updates may pause during customs clearance.

If no update appears for over 3 business days, contact support.

Yes. MASTPMU ships to 35+ countries, including:

United States (excluding overseas territories and islands), United Kingdom, France, Germany, Italy, Spain, Australia, New Zealand, Singapore, Japan, South Korea, Canada, Malaysia, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Croatia, Israel, India, Taiwan, Panama, Ecuador, South Africa, and others.Most regions support standard shipping; expedited options can be arranged. See our Shipping Policy for full details.

Standard shipping is available for most regions, and expedited delivery can be arranged upon request.

For more details on shipping methods, costs, and delivery times, please refer to our full Shipping Policy.

Returns & Warranty

Returns are accepted when:

  • A request is submitted within 30 days
  • The item is unused and in original packaging
  • The return is approved before shipping back
  • The package is shipped within 7 days after approval

Please refer to our Refund Policy and Return & Exchange Policy.

All MASTPMU machines include a 12-month limited warranty covering manufacturing defects.

This does not cover damage caused by misuse, drops, improper cleaning, or liquid exposure.

Email your order number and a short video to support@mastpmu.com.

Our team will assist with troubleshooting or replacement.

Training & Education

Training programs are currently under development.

Educational courses and certification options will be launched soon.

Partnership & Collaboration

Apply through the Affiliate Program page to earn commissions and receive collaboration opportunities.

Yes. We welcome partnerships with PMU/SMP studios, educators, and distributors. For inquiries: support@mastpmu.com

Contact & Support

Email: support@mastpmu.com

Service Hours: Monday–Friday, 9:00–18:00 (GMT+8)

MASTPMU is committed to empowering PMU and SMP professionals worldwide with reliable tools, education, and innovation.

Your artistry inspires our technology.